Privacy policy
Who we are This website is run by Jackalope's All American Ltd ("we", "us") — registered in England and Wales, company number 09802699. For anything to do with this policy or your personal information, email hello@jackalopes.co.uk.
What we collect - When you send us an enquiry: your name, email address and what you tell us — such as an event date, a postcode, or your message. - When you order or pre-order: your name, email, phone number, your order, and for delivery the delivery address. - When you join our loyalty card: your name and email address.
We don't run advertising trackers or analytics on this site, and we don't build profiles of our visitors.
How we use it - To reply to your enquiry. - To prepare and deliver your order, and to keep the records the law requires. - To run the loyalty card scheme — stamps, rewards and updates.
Payments Card payments are handled by our payment provider, Square. Your card details go straight to them — we never see or store them.
Who else sees your information Only the services that run this site: our website platform, StreetFoodOS (Cervomorph Ltd), our payment provider, and the providers that deliver our emails. We never sell your information or share it for other companies' marketing, and we only share it with authorities if the law requires it.
Cookies and storage We don't use tracking or advertising cookies, and we don't follow you across other websites. Your basket is saved on your own device, so it's still there when you come back.
How long we keep it - Enquiries: only while we're dealing with them. - Orders and payment records: six years (tax law). - Loyalty details: while you're a member.
Your rights You can ask to see, correct or delete the personal information we hold about you — email hello@jackalopes.co.uk and we'll sort it. You can also complain to the Information Commissioner's Office at ico.org.uk.
Changes If this policy changes, we'll update the date below.
Last updated: 4 October 2026